Delta Airlines – Question #45: Have you ever failed an external audit?

No.

There have been small reports on occasion about small little things that need to be approved. Small points about a logo being off centre a fraction. A small scratch on the surface somewhere, but never where entire batches had to be re-done.

You will see why an incidental scratch is possible, when you had the chance to view the page about the production process. There is an incredible amount of hand labour involved with cutlery. This is not a machine where you press a button and 1,000,000 identical pieces fall out.

The only thing we hear mostly from audits that there is a hassle between the inspector and the factory management about the time they are supposed to do the inspection. Some of these factories are located pretty remotely and require a one-hour-plus-drive. But that has never resulted in serious issues, like missed vessels or similar.